Crisis Response

Immediate support services provided at the scene of the incident. It includes consultations by phone, in-person organizational consultations, and small group meetings.

An intervention strategy is used post-incident to evaluate the impact and initiate a response plan. It helps organizations understand and manage the immediate effects of the incident.

Tailored advice and support for management and command staff on handling traumatic incidents, focusing on recovery phases, high-risk groups, and specific intervention strategies.

A Crisis Management Briefing is a form of assembly that is used to facilitate social support, mitigate the spread of dysfunctional rumors, and provide functional empowerment information for large groups – up to 300 at a time. This event-driven intervention attempts to achieve these goals almost exclusively through the provision of information to groups that are affected by the event.

A structured small group discussion is held within the first 12 hours post-incident, to normalize responses, reduce immediate tension, and assess further intervention needs.

A formal, structured group discussion conducted within 12-96 hours post-incident, focusing on stress mitigation, psychological normalization, and providing a platform for further support and referral.

Personalized support is provided face-to-face or over the phone, tailored to the individual’s specific experiences and needs following a trauma.

Assistance extended to family members of those directly affected by a critical incident, addressing the vicarious trauma experienced by loved ones.

Support is provided to individuals and groups to help process grief and loss following a fatal incident, with a focus on the initial stages of bereavement.

Spiritual guidance is offered by trained clergy members for individuals who prefer religious or spiritual support in processing their experiences.

Post-intervention checks to assess the well-being and recovery progress of affected individuals, typically conducted via personal communication methods.

Directing individuals to specialized mental health care when initial interventions are insufficient, focusing on acute stress reactions and post-traumatic stress syndromes.